Introduction to Power Virtual Agents

Introduction

Power Virtual Agents are adaptable Artificial Intelligence (AI) chatbots, at your service. 

They can solve common customer and internal-facing issues automatically, freeing up staff 

to focus on complex requests and high-value interactions. You can easily create your own virtual

agents, powerful chatbots, without the need for developers or data scientists, by using a guided, 

no-code graphical interface.

Power Virtual Agents allows you to create bots that can help answer questions from your customers,

employees, or viewers of your website. These powerful chatbots use built-in content building blocks, 

trigger phrases, and pre-authored bot conversations to keep you connected in real time.

What is Power Virtual Agents?

- Power Virtual Agents empowers teams to easily create powerful chatbots using a guided, no-code graphical 

  interface without the need for data scientists or developers. 

- Power Virtual Agents addresses many of the major issues with bot building in the industry today. 

- It eliminates the gap between the subject matter experts and the development teams building the bots, 

  and the long latency between teams recognizing an issue and updating the bot to address it. 

- It removes the complexity of exposing teams to the nuances of conversational AI and the need to write complex code. 

Highlights of Power Virtual Agents

1) Get started in seconds.

2) Empower your subject matter experts 

3) Enable rich, natural conversations 

4) Enable chatbots to take action. 

5) Monitor and improve chatbot performance.

6) Better together.

Components of Power Virtual Agents

Creating a chatbot with Power Virtual Agents is easy to do with the no-code authoring canvas, 

and there are a number of ways you can manage how topics interact, how you want the conversation to flow,

and what it should feel like. It is also easy to test the chatbot without having to fully deploy the chatbot

whenever you make a small change. 

Following are the components of Power Virtual Agents: - 

1. Topics 
2. Use system and sample topics 
3. Entities
4. Prebuilt entities 
5. Custom entities 
6. Actions 
7. Publishing . 

BENEFITS – Microsoft Power Virtual Agents

• Empower your teams to easily create virtual agents. 

• Reduce operational costs. 

• Improve customer satisfaction and loyalty. 

• Measure and improve performance and accuracy.

• Connect and drive action of your chatbots. 

• Extend Power Virtual Agents with Azure.