How to build a basic chatbot

Introduction

Power Virtual Agents are adaptable Artificial Intelligence (AI) chatbots, at your service. They can solve common customer and internal-facing issues automatically, freeing up staff to focus on complex requests and high-value interactions. You can easily create your own virtual agents, powerful chatbots, without the need for developers or data scientists, by using a guided, no-code graphical interface.

   Power Virtual Agents allows you to create bots that can help answer questions from your customers, employees, or viewers of your website. These powerful chatbots use built-in content building blocks, trigger phrases, and pre-authored bot conversations to keep you connected in real time.

Create a chatbot

1) Open Chrome, and Firefox. On the website, select Start Free, and then sign in with your work email       address. 

2) Next, you’ll choose a name for your chatbot. 

3) Once you select Create, the process of creating the first chatbot within a new environment can take 

   up to 15 minutes. Subsequent bots will be created much faster.

4) After a few minutes, you’ll land on the home page and have an opportunity to play around with 

   the chatbot in read-only mode. 

5) When the chatbot creation process completes, the banner changes. You now have full functionality in   the chatbot and can modify any User or System topic, test out your content changes, or deploy your bot. 

Create and work with topics

Create a topic

1. Go to the Topics tab on the side navigation pane to open the Topics page.

2. On the topics page, select New topic.

3. Specify a name, description, and one or more trigger phrases for the topic.

 

4. Select Save topic to add the topic to the topics list.

Publish a chatbot

1. Go to the Publish tab on the side navigation pane.

2. Select Publish to make the latest chatbot content available to your customers. The publishing process will check for errors in the latest chatbot content.